Help centre / Scanning and reading

What to do when a receipt has faded

A clearer photo can help. Missing text still needs checking.

These steps apply to iPhone. Permission prompts use your phone’s own wording.

Try better light

Use even light without glare. Hold the camera steady and keep the whole receipt in focus. A second photo may give a clearer view.

Correct only what you know

Enter a value by hand if you can confirm it from the image or another record. If you cannot confirm a field, leave it for review instead of guessing.

Keep a copy early

Thermal paper can become difficult to read. Capture important receipts while the text is still clear. Ask your accountant what evidence you need to keep.

Estimates only, as at 5 October 2026. Not tax, legal or financial advice. Rules change. Check with your accountant.

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